Terms of use
ReviewRank by Reactive Web Services (ABN 51 324 273 170), Adelaide SA. Last updated 1 November 2026.
The service
ReviewRank sends review requests by text on your behalf, helps you reply to Google reviews, checks and updates your Google Business Profile, publishes the posts you approve, and shows where you appear on Google Maps.
Price, trial and cancelling
- $29 a month (GST doesn't apply; we're not registered for GST), including 100 texts a month. Need more? Email us and we'll add them.
- New accounts get a 14-day free trial with 20 texts. Your card is taken at sign-up and your subscription starts automatically when the trial ends. We remind you 3 days before.
- Cancel any time in Settings → Billing. Your subscription runs to the end of the period you've paid for; we don't refund part months.
Your responsibilities when texting customers
- Only send a review request to a customer who agreed to be contacted by your business (Spam Act 2003). You confirm this each time you tap Job done.
- Ask every customer the same way. Don't use ReviewRank to ask only happy customers, offer anything in return for a review, or write reviews yourself. Google doesn't allow these and may remove reviews or penalise your profile.
- Don't upload photos showing people's faces, house numbers or number plates without permission.
Your Google profile
You must own or manage the Business Profile you connect. You're responsible for the replies, posts and changes you approve. AI-drafted text is a suggestion: check it before you post it.
No ranking guarantee
Google decides rankings using many factors outside our control, including distance, competition and its own changes. ReviewRank shows where you stand and helps you improve, but we can't guarantee any ranking, number of reviews or enquiries.
Availability and changes
We work to keep ReviewRank running but can't promise it will always be available, or that Google, text or other providers won't change in ways that affect it. If we change these terms or the price, we'll tell you at least 30 days before it affects you.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. Otherwise, to the extent the law allows, our liability is limited to supplying the service again or refunding the last month's fee.