Privacy policy

ReviewRank by Reactive Web Services (ABN 51 324 273 170), Adelaide SA. Last updated 1 November 2026.

ReviewRank helps businesses ask their customers for Google reviews and manage their Google Business Profile. This policy explains what we collect, why, and your choices. We follow the Australian Privacy Principles.

What we collect

• Account details: your name, email, password (stored only as a secure hash), business name, trade and mobile number.
• Your Google connection: when you connect Google, we store an encrypted access token, your Google account email, and which Business Profile you chose. We use it only to read your reviews and profile, post the replies, photos and posts you approve, and update your profile when you tap to apply a fix.
• Your customers' details: the first name and mobile number you enter when you tap Job done, plus the optional job description, suburb and photo. We use these only to send that customer your review request and one reminder, and to show your results.
• Usage: texts sent, whether a review link was opened, and basic technical logs needed to run and secure the service.
• Billing: handled by Stripe. We never see or store your full card number.

What we don't do

• We never sell personal information or use your customers' details for our own marketing.
• We don't store the text of your Google reviews; we read them live from Google when you open ReviewRank.
• We never post anything to your Google profile except replies, photos, posts and profile changes you've approved or switched on.

Who we share with

Only the services that run ReviewRank, under their own privacy obligations:

• Google (your Business Profile), Mobile Message (sending texts), Stripe (billing), Anthropic (AI drafting of replies, posts and descriptions; review text is sent to draft a reply), DataForSEO (Google Maps ranking checks, which use your search terms and map location, not personal information), Vercel and Neon (hosting and database), and Resend (report emails).

Some of these providers store data outside Australia, including in the United States.

Texts to your customers

Every review request names your business and includes “Reply STOP to opt out”. When someone replies STOP, ReviewRank never texts that number again. You must only send requests to customers who agreed to be contacted (see our terms).

How long we keep it

Customer names and mobile numbers are kept while your account is active so we can avoid asking the same customer twice and show your results. You can delete your account at any time in Settings, which deletes your business and your customers' details. We keep billing records as required by law.

Security

Data is encrypted in transit, Google tokens are encrypted at rest, and access is limited to what's needed to run the service.

Access, correction and complaints

Email rhys@reactiveweb.com.au to access or correct your information, or with any privacy concern. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Google API services

ReviewRank's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.